During Summer 2011, an independently verified survey was carried out in our offices and a random sample of clients, selected by computer, was asked to mark us as appropriate on each of the following categories and these are the results on a percentage basis:

Initial meeting with solicitor or legal secretary	94%
Level of secretarial service provided	91%
Level of solicitor service provided.	91%
Appointments punctuality	94%
Our ability to listen to your concerns	89%
Rate of progress of case to conclusion	91%
Level of fees, outlay and VAT charged	86%
Ease of contacting us in course of transaction	86%
Accountability for funds held if appropriate	95%
Explanation of administrative and legal procedures	89%
Overall result	91%

Thanks to everyone who responded, some with helpful comments and we learned a lot and while we are very happy with the overall result, we see where we can improve and we intend to take the advice offered.